1. Acceptance of the Terms & Conditions
The following "Terms and Conditions" is set to govern the use of and purchase of products and services from website - Flyvietair.com (hereinafter refer to as Site, We, Our, Us).
“You" refers to the individual person creating an account with us and/or making a reservation through us. Our website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the booking is made.
Your use of our website including the use of your booking, your account, and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately. You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
We reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as an acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
3. Ticket Prices/Fares
Unless specified otherwise, our prices/fares are quoted in United Sates dollars (USD), the total cost of a flight tickets included all taxes, fees & other service charges – not included baggage.
Prices/Fares only cover the carriage from the airport at the place of departure to the airport at the place of destination; and do not include any fees for ground services in the airport and for the transport from the airport to the city. We hold no responsibility for the Passengers' connecting flights under any circumstances, such as immigration procedures at Transit, collecting Checked baggage and checking in for the next flight.
We’re located in Vietnam & shall not be responsible for any fees that may be levied by the issuing bank of your payment method while purchasing tickets on our Website and Mobile Applications. Please check with your issuing bank for details of the fees if any.
4. Ticket Types & Policies
4.1 SkyBoss Ticket Class
SkyBoss Ticket Fare includes 10kgs Hand baggage, 30kgs Checked baggage and special services such as: Luxurious lounges, check-in procedure priority, SkyBoss shuttle service to the aircraft, seat selection priority on the aircraft.
Passengers can change flight schedule free of charge with SkyBoss Ticket and change the name of Passengers with the following conditions:
Changes to flights, departure date, and itinerary are free of charge up to 03 hours before the scheduled departure time. Changed Ticket price must be equal to or higher than the originally purchased ticket. If the price of new Ticket is higher than the originally purchased Ticket, the difference shall be paid upon changes.
Name of Passengers can be changed for the entire journey and at least 03 hours before the scheduled departure time of the first Route. Passengers are subject to pay the fee to change names in accordance with our regulations.
The entire amount of Ticket price shall be lost if Passengers cancel the Ticket at any time or fail to go on board of the registered flights. This Ticket class is not subject to refund or subsequent reservation.
4.2 Eco Ticket Class
Eco Ticket Fare includes 7kgs Hand baggage, and excludes Checked baggage. Passengers must purchase Checked baggage if needed.
Passengers can change their flight schedule and name of Passengers with Eco Ticket with the following conditions:
Changes to flights, departure time, itinerary and name of Passengers are only accepted at least 03 hours before the scheduled departure time and passengers must pay the change fee applicable to every Passenger, Route, and every time of change. The price of the new Ticket after the change must be equal to or higher than the originally purchased Ticket. If the price of the new Ticket is higher than the originally purchased Ticket, the difference shall be paid upon changes.
The entire amount of the Ticket price shall be lost if Passengers cancel the Ticket at any time or fail to go on board of the registered flights. This Ticket class is not subject to refund or subsequent reservation.
4.3 Promo Ticket Class
Promo Ticket Fare includes 7kgs Hand baggage, and excludes Checked baggage. Passengers must purchase Checked baggage if needed.
Passengers can change flight schedule but not name of passengers with Promo ticket with the following conditions:
Changes to flights, departure time and itinerary are only accepted at least 03 hours before the scheduled departure time and passengers must pay the change fee applicable to every Passenger, Route, and every time of change. The price of the new Ticket after the change must be equal to or higher than the originally purchased Ticket. If the price of the new Ticket is higher than the originally purchased Ticket, the difference shall be paid upon changes.
The entire amount of the Ticket price shall be lost if Passengers cancel the Ticket at any time or fail to go on board of the registered flights. This Ticket class is not subject to name change, refund or subsequent reservation.
5. Notes for Passengers
Infants: Airlines reserve the right to refuse carriage of infants less than 14 Days old unless received written confirmation of the doctors about the ability to depart the infants and liability waiver signed by their parents. Infants aged between 14 days and under 2 years are eligible to purchase infant tickets. Bookings for only infant tickets cannot be submitted online, they must be submitted together with an adult ticket. Infant tickets do not include a designated seat.
Children under 12 years old are not carried unless they are accompanied by passengers who are 18 years old or older. For children 12 to 14 years of age who are not accompanied by passengers 18 years old or older, they are required to register services for unaccompanied minors at least 24 hours before the scheduled departure times.
Pregnant women: There are certain restrictions for pregnant women flying. Please inform your doctor about your travel plans in advance, and obtain from them permission and a certificate proving suitability to fly.
The elderly: Many airlines require passengers over a certain age to provide health certificates and to prove their physical condition meets the requirements for flying at the time of boarding. For more details, please contact the individual airline.
6. Passenger’s Basic Information
- Name and Passport: It is vital that you submit correct passenger names and Passport details when making a booking. Any difference in the names you submit when booking and the names printed on the passenger’s passport will result in the passenger being unable to board the plane. In this event, we will bear no responsibility.
- Contact info: Please correctly and carefully enter your contact details and ensure that you remain contactable, so that we can contact you, and can inform you of any changes to your flight. If due to an error on your behalf we are unable to contact you and there is a change to your flight, we will bear no responsibility.
Please check whether your visa, passport, health certificates and other documents complies with the relevant policies of your destination country and any transit countries. Failure to obtain the correct documentation may lead to you being unable to complete entry and exit procedures. Please only purchase tickets after confirming this information.
7. Booking & Issuing Procedure
Confirmation: Confirmation will be provided via email within 10 minutes - 01 day only depended on our working time and the review of your payment & itinerary. We will include your flight number, dates, ticket number, price etc. in the confirmation email. Passengers should ensure they provide correct phone and email contact information, and that they are contactable. If booking your tickets fails, we will contact you by email or by phone. If we are unable to contact you via the details you provided, we bear no responsibility for any problems regarding confirmation, ticket issuing, etc.
Duplicate bookings: Please do not provide submit duplicate bookings (e.g. booking two or more flights at the same for the same passenger). If submitting duplicate bookings causes multiple tickets to be issued, you assume full responsibility for any cancellation fees or other charges.
We provide flight booking service, if there are any changes or cancellation to your flights, customers can contact the airline directly for further information or else, we will contact with the airlines to solve your request. As this is beyond our control, we will bear no responsibility.
8. Booking Guarantee
We can hold your booking within 12hrs only, so, your ticket reservation must be fully paid before we can confirm your booking. We reserve the right to cancel your reservation if the ticket is not fully paid in any circumstances.
To valid your booking guarantee, you need to fill with all the details required on our secured site or fax it to us or email.
We accept payment through all major debit/credit cards (Visa, Master, JCB & UnionPay). You can purchase directly on our website, or we can provide you with a secure payment link after booking have been created. In both ways, we will only proceed with the payment after reconfirming with you.
10. Card Verification.
We will require card verification for selected transactions. If your transaction is flagged for verification, we will ask for your card & passport copy together with an authorization letter. You need to fill in & send us back to us via email or fax.
All tickets will become NON-REFUNDABLE once issued. Please kindly refer to our Fares Rules on our website for more details.
In the event of a flight cancellation, or delay more than 03hrs by the airlines, customers will be allowed to refund. We will refund directly to your original payment method & refund process shall be made within 15 -30 Working Days upon receipt of requests for refunds. We normally make refund in the currency used to purchase your tickets.
12. Boarding time
Passengers must be present at the check-in counter within the times specified to ensure the completion of all essential procedures before the departure of the aircraft. The Airlines open the check-in counter 2 hours before the scheduled departure time for domestic flights & 03 hours before the scheduled departure time for international flights departed from Vietnam, and from 02 to 03 hours before the scheduled departure time for international flights departed outside Vietnam. The closing time of the counter (completion of check-in) is 40 minutes and 50 minutes prior to the scheduled departure times for domestic and international flights respectively. Check-in procedures may vary between airports and specific flights. The airlines will reserve the right to refuse to perform check-in for Passengers and hold no liability in the following events wherein:
a. Passengers present at the check-in counter after the check-in deadlines, which are 40 minutes (for domestic flights) and 50 minutes (for international flights) prior to the scheduled departure times.
b. Passengers do not hold any form of valid identification as required by the Authorities or fail to provide any proof of identity to our staff;
c. Passengers do not hold sufficient travel documents, necessary permits or visas to enter certain countries and territories as required by the Authorities;
d. Passengers commit any act of violence towards airline’s staff, or cause public disorder at check-in counters, or insult our staff physically and verbally;
e. Passengers have been banned by the other governments or authorities from travelling or checking-in or boarding on any certain flights;
f. Passengers are unfit for travel owing to, in our judgment, drunkenness or obvious mental or physical illness;
g. Passengers are unfit for travel owing to their health conditions or their health is in danger or may pose a risk to other Passengers.
Passengers must arrive at boarding gates at least 30 (thirty) minutes prior to the scheduled departure times. The airlines close the boarding gates 15 (fifteen) minutes prior to the scheduled departure times. The airlines reserve the right to refuse the carriage if Passengers fail to arrive at the boarding gates at the closing time. If passengers fail to complete check-in procedures or board on flights on time prior to departure, the fares paid by Passengers will not be refunded under any circumstances.
13. Flight Ticket Usage Principle
Please be aware that air tickets must be used in the designated sequence, otherwise, airlines have the right to refuse carriage.
14. Special Services
Normally, any special services need to applied for at least 24 hours in advance. If required, please specify at the time of booking. We will pass your requests along to the airline & will notify the outcome to customers. Some special services, Passengers may be charged a fee and may be requested an accompanied passenger.
Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement
The performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Flyvietair.com’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by this website with respect to such use. Any rights not expressly granted herein are reserved.