We understand baggage is an important part of your journey. Please look over the relevant baggage information below:
- Vietjet Air baggage policy is applied for flights operated by Vietjet Air flights only. If your itinerary includes sectors operated by other airlines, Special baggage policy of other airlines shall be applied for these sectors.
- On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage.
- We recommend that you pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport.
- It's always helpful to personalize your baggage with stickers or tags. You can also tag your baggage with your name and contact information so you can find your baggage more easily after your flight.
- In order to safeguard your property and prevent any losses, damages or delays, We would like to remind you not to pack any fragile, perishable, valuable, or important personal items in your checked baggage.
Hand luggage must meet those requirements to be allowed on board the aircraft:
1. Hand luggage weight:
One passenger can only bring 01 handbag and 01 small handbag with total weight must not exceed 07kg.
2. Hand luggage dimensions:
-Dimensions not to exceed 56cm × 36cm × 23 cm.
-A small handbag (include only one of below bags)
+01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm × 20cm × 10 cm.
+01 jacket bag not to exceed 114cm × 60cm × 11cm.
+01 laptop bag not to exceed 40cm × 30cm × 10cm.
3. Hand luggage tag:
Any hand carry bag without the Vietjet tag will not be allowed on board the aircraft. To avoid any inconvenience, kindly ensure your hand carry bag is securely tagged by Vietjet's staff at the check-in counters.
If your hand baggage do not follow above regulation, it will be incurred charge as checked baggage or be denied.
The charges for overweight/oversized hand luggage are higher at check-in counter and at gate.
According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions:
a) Liquids must be held in individual containers not exceeding 100ml.
b) The containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter. These plastic bags are subject to opening in security zones.
For health and safety reasons, each piece of baggage that is checked in must follow below regulations:
+ Weight must not exceed 32kg
+ Dimension not to exceed 119cm × 119cm × 81cm
You will be required to re-pack your bag if the weight of a piece of checked baggage exceeds 32kg.
Alternatively, you may want to consider sending your baggage as cargo.
Forbidden Checked Baggage Items:
Vietjet reserve the right to refuse carriage of baggage or items as follows:
a. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling;
b. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract;
c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point;
d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature;
e. Fragile or perishable items;
f. Live or dead animals;
g. Human or animal remains;
h. Fresh or frozen seafood and/or raw or frozen meat. These items can be transported as hand baggage if we accept that they have been packaged properly. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. If passengers refuse inspection, we have the right to refuse to carry that luggage;
i. Firearms and ammunition;
j. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); and
k. Weapons such as guns, swords, ancient knives and similar items. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason.
Valuable and fragile goods
Passengers are advised not to leave these items in checked baggage. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards.
The Right to Search
For safety and security reasons, Vietjet may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. We have the right to check your luggage in your absence, if you cannot be found. This is done to check if your baggage contains prohibited or unacceptable goods. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part.
Checked Baggage Procedures
After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Checked baggage must have your name or personal identity securely attached. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law.
Checked Baggage Fees
A baggage fee is charged for the carriage of checked baggage. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Please refer to our Fee Schedule for more details on all charges. Baggage fees are not refundable and not transferable.
Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge.
For health and safety reasons, Vietjet will not transport any single item heavier than 32kg or larger than 81cm high × 119cm wide ×and 119cm deep.
Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Thus, you should buy necessary insurance for these devices. Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. There is no luggage allowance for the additional seat.
You will receive your luggage when the luggage is transported to the destination. If you do not collect your luggage within a reasonable time period and Vietjet is required to hold onto your luggage & may charge you a storage fee. If you do not collect your luggage within two months, Vietjet will dispose of such luggage without incurring any liability to you.
Only passengers with the proper baggage tag can collect baggage. Vietjet will only hand over baggage to passengers who can prove their ownership of the baggage.
If you fail to present a proper baggage tag at the baggage collection point, you must reimburse Vietjet for any delivery costs incurred by the airline in returning your luggage to you. The tag holders’ acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage.